Amending an Order
Please note, due to our delivery process we may not be able to guarantee amendments to your order.
If you wish to make amendments please email us at: shop@selbyabbey.org.uk with the details of your amendments. Alternatively, you can contact us on 01757 703123.
This may delay your delivery and the cost of your order as you will pay the purchase and delivery price on the day of amendment.
Cancelling an Order
As a consumer, you have a legal right to cancel a Contract (and receive a refund) if you change your mind or decide for any other reason that you do not want to receive or keep a Product. Please note, this cancellation right does not apply in the case of any Products which are unsealed after their delivery.
Your legal right to cancel a Contract starts from the date of the Order Confirmation (the date on which we email you to confirm our acceptance of your Order), which is when the Contract between us is formed. Your deadline for cancelling the Contract is the date 28 days after the day on which you receive the Product or, if the Products are delivered in instalments, 28 days after the day on which you receive the last instalment of the Products ordered.
To cancel a Contract, you just need to let us know that you have decided to cancel. The easiest way to do this is to email us at shop@selbyabbey.org.uk or, you can contact us on 01757 703123. Please include the following in your response:
(1) order number
(2) Name and address
(3) Which items you would like to cancel
If you are emailing us or writing to us please include details of your Order to help us to identify it. If you send us your cancellation notice by email or by post, then your cancellation is effective from the date you send us the email or post the letter to us. If you cancel your Contract we will:
(a) refund you the price you paid for the Products. Please note we are permitted by law to reduce your refund to reflect any reduction in the value of the Products, if this has been caused by your handling them in a way which would not be permitted in a shop;
(b) refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer; if you elected express delivery, the additional costs will not be refunded; and
(c) make any refunds due to you as soon as possible and in any event within the deadlines indicated below:
(i) 14 days after the day on which we receive the Product back from you or, if earlier, the day on which you provide us with evidence that you have sent the Product back to us.
(ii) if you have not received the Product: 14 days after you inform us of your decision to cancel the Contract.
We will refund you via Paypal.
If a Product has been delivered to you before you decide to cancel your Contract:
(a) then you must return it to us without undue delay and in any event not later than 28 days after the day on which you let us know that you wish to cancel the Contract; and
(b) unless the Product is faulty or not as described, you will be responsible for the cost of returning the Products to us.
If you have returned the Products to us because your Order was wrong, or if the Products are faulty or not as described, we will refund the price of the Products in full, together with any applicable delivery charges, and any reasonable delivery costs you incur in returning the item to us.
Our address for returns is: Online Returns, Selby Abbey, The Crescent, Selby YO8 4PU.
Goodwill Returns
For a “goodwill” refund (ie where there is no legal right to a refund or exchange under consumer legislation) you can return any item to us (except items unsealed after delivery) for a refund, provided you have proof of purchase. Items must be unused, and returned in the original packaging and in a re-saleable condition, and must be returned within 28 days of receipt of your goods. Goods returned for a ‘goodwill’ refund must be sent at the customer’s own expense; delivery charges will only be refunded in accordance with consumer legislation. This policy does not affect your legal rights under the Consumer Contracts Regulations or other legislation.
Our address for returns is: Online Returns, Selby Abbey, The Crescent, Selby, YO8 4PU
Faulty Goods Return
Where the goods supplied are defective, we will first examine the goods to determine if they are defective. If we agree that the goods are defective, you will either be refunded in full (including a refund of standard delivery charges for sending the items to you and the cost incurred by you in returning the item to us) within 14 days of receipt of the returned goods, or we will replace the goods free of charge (in which case we will refund your reasonable costs in returning the goods to us). We shall have no further liability to you once you have been so refunded or the goods in question have been replaced.
Our address for returns is: Online Returns, Selby Abbey, The Crescent, Selby, YO8 4PU
As a consumer, you have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.
Exchanges
Please note we do not currently offer this service.